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SisAdmin has achieved Microsoft Competencies as a Microsoft Small Business Specialist.
We focus on providing IT solutions for small businesses. |
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Customer Support
• Provide onsite and telephone support for users, servers, workstations,
desktop peripherals, and networks.
• Onsite support, Monday through Friday, 9 to 5.
• Phone support and Emergency onsite support, 24 hours per day,
7 days per week
• Detailed, bi-monthly invoice report.
• Management of upgrade projects.
Vendor Support
• Manage IT vendor relationships.
• Quote new equipment and software.
• Provide liaisons between you and your vendors.
Network Administration
• Install and maintain hardware, software, and cabling for
local area network (LAN).
• Maintain integrity of connections and services with all workstations.
• Diagnose and repair network problems, including evaluating
performance bottlenecks.
• Prepare plan and budget, coordinate resources, and execute tasks
related to relocation of equipment and services.
Server Administration
• Install and maintain Microsoft Windows and Novell servers,
workstations, and peripherals.
• Add new user accounts and establish authorized access.
• Provide support for completion of accurate and timely file backups.
PC Support
• Install PC hardware and software.
• Set up desktop peripherals: printers, fax machines, modems,
and universal power supplies.
• Troubleshoot and repair workstations.
• Setup and maintain hardware and software inventory database.
Security
• Evaluate network security, including hardware policies and procedures.
• Maintain firewalls and other security devices.
• Offer virus software implementation and maintenance.
• Provide spam and popup protection.
• Provide spyware protection and cleaning.
Software Audits
• Perform in-house software licensing audits.
• Provide recommendations to licensing shortfalls, as needed;
implement recommendations.
• Create and maintain software licensing book.
Internet Support
• Evaluate Internet service requirements and select Internet service
provider (ISP).
• Manage installation and maintenance of Internet services.
• Set up and maintain servers, internal and external modems,
browsers, and plug-ins.
E-mail Support
• Summarize E-mail needs and provide a solution.
• Set up Mail server and provide support for e-mail system.
Learn what our current clients think of SisAdmin's IT outsourcing services>>
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